These Terms and Conditions apply to all users of the website https://pianissimo.si/ (hereinafter: “the Website”), operated by (Pianissimo, Ulica Prvoborcev 6, 1410 Zagorje ob Savi) (hereinafter: “the Provider”). By using this Website, the user confirms that they have read, understood, and fully accept these Terms and Conditions.
The Provider undertakes to always provide the user with the following information:
the identity of the company,
contact details,
essential characteristics of the products or services,
terms and costs of delivery (where applicable),
clearly and unambiguously defined prices,
methods of payment,
the right to withdraw from the contract,
complaint and appeal procedures.
The Website displays the products and/or services offered by the Provider. The Provider reserves the right to change the offer without prior notice. All prices are expressed in euros (EUR) and include VAT, unless explicitly stated otherwise.
Orders may be placed via the website, email, or other communication channels. A contract between the user and the Provider is concluded at the moment the Provider confirms the order. The user will receive confirmation of the order via email.
Available payment methods include:
bank transfer,
credit or debit card payment,
cash on delivery (where available),
other digital payment systems (e.g. PayPal, Stripe).
Delivery times vary depending on the type of product or service. The Provider reserves the right to extend the delivery period in cases of force majeure or delays caused by suppliers. For digital content, delivery is carried out immediately after payment confirmation.
The consumer has the right to withdraw from the contract within 14 days of receiving the product or concluding a service contract, without having to provide any reason. The right of withdrawal does not apply to:
digital content not delivered on a tangible medium,
customised products or services tailored to the customer's specifications.
In the case of a material defect or damaged product, the user has the right to file a complaint. Complaints can be submitted to [insert contact email address]. A refund will be processed within 14 days of receiving the returned product or withdrawal notice.
The Provider is committed to protecting personal data in accordance with applicable legislation (GDPR and ZVOP-2). Details regarding the processing of personal data are provided in the [Privacy Policy].
All content on the Website is protected by copyright. Without the written consent of the Provider, it is prohibited to reproduce, distribute, or otherwise use any content for commercial purposes.
The Provider and the user shall endeavour to resolve any disputes amicably. In the event of legal proceedings, the competent court at the Provider’s registered office shall have jurisdiction.
The Provider reserves the right to amend these Terms and Conditions. Changes shall take effect on the date of publication on the Website.